From Our Bureau
NEW DELHI: In a step further to make its e-catering services more customer-friendly. the Indian Railways have picked up WhatsApp communication for the railway passengers to order food through business WhatsApp number +91-8750001323.
The WhatsApp number will send a message to the customer booking e-ticket to opt for e-catering services by clicking the link www.ecatering.irctc.co.in.
With this option, the customers will be able to book meals of their choice from the restaurants of their choice available at stations enroute directly through the e-catering website of IRCTC without even requiring to download the App.
In the next phase of the services, WhatsApp number will be enabled to become an interactive two way communication platform for the customer wherein an AI power chatbot will handle all queries of e-catering services for the passengers and will also book meals for them.
To begin with, WhatsApp communication has been implemented for e-catering services on selected trains and passengers and based on customer feedback and suggestions, Railways will enable the same on other trains too.
Today, approximately 50000 meals are being served in a day to the customers through IRCTC’s e-catering services enabled through its website as well as app.
